Returns & Exchanges
At Smoak, we strive for your complete satisfaction. If you are not entirely happy with your purchase, we are here to assist you.
Return and Exchange Timeframe
You have 7 business days from the date of receipt to return or exchange an item.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition as when you received it.
The item must be in its original packaging.
Proof of purchase, such as a receipt, must be provided.
Exchange Process
If you wish to exchange your item for a different one, please return the original item and place a new order online.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refunds
If your return is approved, we will initiate a refund to your credit card or original method of payment.
The credit will be processed within a certain number of days, depending on your card issuer’s policies.
Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions regarding returns and exchanges, please contact us at info@smoak.co.za
Payment Policy
At Smoak, we aim to provide a seamless and secure shopping experience from start to finish.
Accepted Payment Methods
We accept secure online payments via Paystack. This allows you to pay بسهولة using major debit and credit cards, as well as other supported payment options available at checkout.
Payment Security
All transactions are processed through Paystack’s secure payment gateway. Your payment details are encrypted and protected, ensuring a safe and reliable checkout experience.
Order Processing
Orders will only be processed once full payment has been successfully received. You will receive a confirmation once your payment has been approved and your order is being prepared.
Failed or Declined Payments
If your payment is declined or unsuccessful, your order will not be processed. We recommend checking your payment details or contacting your bank before attempting the transaction again.
Currency
All prices displayed on our website are in South African Rand (ZAR), unless stated otherwise.
Need Assistance?
If you experience any issues during checkout or have questions regarding your payment, feel free to contact us. We’re here to help make your experience as smooth as possible.