At Smoak, we’re committed to delivering your order safely, reliably, and as quickly as possible. Please review our updated shipping details below.

Domestic Shipping (South Africa)

Courier Partner

All orders are shipped with The Courier Guy for secure and efficient delivery.

Shipping Rates
📦 Door-to-Door Courier Delivery

A standard courier fee applies based on your delivery area:

Cape Town: R75

Major Cities (JHB, PTA, DBN, PE, EL, Bloem): R120

Outlying Areas: R160

📮 Pudo Locker Delivery

Prefer collecting your parcel from a locker?
Choose Pudo Locker Delivery at checkout.

Flat Rate: R60

After checkout, we’ll confirm your preferred locker location.

🚚 Free Delivery

Enjoy free delivery on all orders over R1000 nationwide.
This is automatically applied at checkout.

Shipping Times

Orders are processed within 1–2 business days.

Delivery typically takes 1–3 business days, depending on your area.

We do not ship on Saturdays, Sundays, or Public Holidays. Orders placed during this time will be processed on the next business day.

Tracking Your Order

Once your parcel has been dispatched, you will receive a tracking link from The Courier Guy so you can follow your delivery from door to door (or locker).

International Shipping

We do ship internationally upon request.

For international orders, please contact us at info@smoak.co.za.

We will assist with placing your order and provide shipping options and costs.

Please note: customs duties, import taxes, and clearance fees are the responsibility of the recipient.

Delivery Issues Delays

While we aim to meet all delivery estimates, unexpected circumstances such as weather, courier delays, or high-volume periods may affect shipping times.

Missing or Lost Packages

If your parcel has not arrived within the expected timeframe, please contact us at info@smoak.co.za, and we will follow up with The Courier Guy to resolve it as quickly as possible.

Contact Us

If you have any questions or need assistance with your order, please get in touch at info@smoak.co.za. We’re here to help.