Frequently Asked Questions
We’ve gathered a few of the questions we’re most often asked — from candle care and fragrance details to ordering and delivery.
If you don’t find what you’re looking for, feel free to reach out. We’re always happy to help.
General FAQ
We offer standard and express shipping options. Orders are typically processed within 1-2 business days and shipping times vary based on your location. You’ll receive a tracking number once your order is shipped. For more details, please visit our Shipping Policy page.
No, not at the moment!
Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your package on our courier’s website or via our Parcel Tracking page.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your Smoak products, please contact us within 14 days of receiving your order to arrange a return or exchange. Items must be unused and in their original packaging. For more details, please visit our Returns Policy page.
To initiate a return, please contact our customer service team at info@smoak.co.za with your order number and reason for return. We will provide you with further instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Please read our Return Policy page.
If your order arrives damaged, please contact us immediately at info@smoak.co.za with photos of the damaged items and your order number. We will arrange for a replacement or refund as quickly as possible.
Yes, we offer refunds for returned items that meet our return policy criteria. Refunds will be processed to the original payment method within 7-10 business days after we receive the returned items.
Your privacy is important to us. We use your personal information only to process your orders and provide a better shopping experience. We do not sell or share your information with third parties. For more details, please read our Privacy Policy.
We accept various payment methods, including credit/debit cards and online payment gateways like PayStack. PayStack is a secure payment gateway that allows you to pay easily and safely.
f you have any questions or need assistance, please contact our customer service team at info@smoak.co.za or via WhatsApp at 078 099 5484. We’re here to help!
No, not at the moment.
If you need to change or cancel your order, please contact us as soon as possible at info@smoak.co.za. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Personal FAQ
Absolutely! Scent is personal—it’s tied to memories, emotions, and the atmosphere you want to create. If you feel drawn to the crisp, citrusy notes of Zesty Hues in the heart of winter, or the comforting embrace of Golden Ember long after summer has passed, then that’s exactly what your candle should do.
Perhaps you’re celebrating a moment—a birthday, an anniversary, or a quiet evening of reflection. Maybe you want to gift a loved one a fragrance that holds a special meaning between you. Or it could be as simple as lighting a candle that transports you to a place, a time, or a feeling that brings you joy.
Smoak candles are crafted to be part of your story, whether it’s a moment of stillness, inspiration, or connection. Each one is made to scent the moments that matter most to you.
Smoak is inspired by the gentle dance of fragrant smoke that rises from a freshly lit candle—and by oak, a symbol of strength, nature, and timeless craftsmanship. Together, they form a name that reflects both the art of scent and the beauty of wood.
Rooted in craftsmanship and storytelling, Smoak embodies the art of scenting your surroundings with meaning and intention.
Smoak is proudly based in Cape Town, South Africa. Each candle is hand-poured in small batches, using 100% soy wax and natural wooden wicks for a clean, eco-friendly burn. We personally craft every candle, ensuring the highest quality in every jar.
Our amber glass vessels, paired with black lids, are chosen for their timeless, minimalist aesthetic—designed to complement any space while protecting the integrity of the fragrance inside.
Sustainability is at the heart of what we do, and we take great care in sourcing materials that align with my commitment to ethical, eco-conscious craftsmanship.
At Smoak, every candle is made using traditional hand-pouring methods, ensuring attention to detail in every step. The natural wooden wicks add a touch of character and a gentle ambience, enhancing the sensory experience of lighting a candle.
While our process is rooted in craft, our approach is modern—focusing on sustainable ingredients, clean-burning formulations, and a refined aesthetic that feels both classic and contemporary.
Each scent is carefully blended to create something more than just a fragrance; it’s an experience, a memory, an invitation to slow down and savour the moment.
Smoak is about more than just candles—it’s about lighting up your space with something meaningful.
Every scent begins with a story. Some are inspired by nature—the scent of rain on dry earth, the calm of a shaded forest, the brightness of summer fruit. Others are guided by emotion—a memory, a feeling, or a moment worth capturing in scent.
Each fragrance is designed to evoke a sense of place and feeling, blending top, mid, and base notes to create layers that evolve as your candle burns.
Our goal is for every Smoak candle to tell a story that feels familiar yet new each time you light it.
We choose soy wax because it’s natural, renewable, and burns cleaner than traditional paraffin wax. It’s also biodegradable and supports a longer-lasting, more consistent fragrance release.
The wooden wicks are a nod to both craftsmanship and nature. They create a ambience that adds warmth, while also ensuring a steady, even burn. Together, they create a candle that’s both beautiful and better for you and the environment.
It’s more than a tagline—it’s the heart of Smoak.
We believe that life’s most meaningful moments aren’t always grand gestures. They’re found in the small things: a quiet morning, a shared meal, an evening spent unwinding. Our candles are crafted to honour those moments—to turn the everyday into something memorable and meaningful.
Candle Care & Safety
Ensure the safety of your candle by removing all packaging before lighting. This prevents any materials from interfering with the flame and ensures a clean burn.
Always position your candles on a flat, non-flammable surface to prevent accidents and ensure an even burn. This enhances both safety and the overall aesthetic of your candle display.
Maintain a safe distance between your candles and any flammable items. This precaution is vital for preventing potential fire hazards and ensuring a secure environment, especially in homes with children and pets.
During the first burn, allow the wax to melt to the edge of the jar. This simple step prevents tunnelling, ensuring an even burn and maximizing the longevity of your candle.
Before each use, trim the wick to 6mm to promote a cleaner, more controlled flame. This practice minimizes soot, smoke, and ensures a safer and longer-lasting candle experience.
Limit each burning session to three to four hours. This precaution prevents excessive heat build-up and maintains the quality and safety of your candles.
Always stay vigilant when candles are lit. Never leave a burning candle unattended, ensuring a secure environment and minimizing potential risks.
Shield lit candles from drafts, ceiling fans, and air currents. This protects the flame from irregularities and maintains a steady burn.
Select appropriate surfaces for your candles. Avoid placing them on glass, wood, or marble surfaces, which may conduct heat unevenly or pose a fire risk.
Cease burning your candle when only 6mm of wax remains in the container. This prevents damage to surfaces and ensures the safety of your candle usage.
If black smoke residue appears on the inner side of the jar, the flame is too big. Extinguish the flame, let the candle cool, and trim the wick to 6mm before relighting to ensure a cleaner burn.
Opt for snuffing the flame instead of blowing it out to minimize smoke. Never use liquid to extinguish the candle, promoting a safer and more controlled experience.